Frequently Asked Questions
Everything you need to know about your custom order.
How long does it take to receive my bespoke order?
Since each piece is handcrafted to your specific measurements, our standard production and delivery window is typically 3 to 4 weeks.
What is the return policy for custom-made items?
Because our products are made-to-order based on your unique specifications, we do not offer standard returns. However, we provide a fit guarantee and will cover reasonable alteration costs or offer a remake if the garment does not meet our quality standards.
Do you ship internationally?
Yes, Addicted Bespoken ships worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.
How do I provide my measurements?
You can follow our comprehensive online measurement guide to submit your details, or you can send us your best-fitting garment to replicate the fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.
Can I request a specific fabric or custom design detail?
Absolutely. We pride ourselves on customization. If you have a specific fabric or unique design element in mind that isn't listed, please contact our design team directly.